Product Returns

Returns Policy – Binding Store Ltd

Binding Store Ltd specialises in the supply of professional print finishing and bindery equipment. The majority of machinery sold is used industrial equipment sourced from professional environments and is supplied on a business-to-business basis.

Used Machinery

• All used machinery is sold as seen / ex works
• No warranty is provided unless expressly agreed in writing
• Goods are non-returnable once accepted and no claims will be accepted outside the timeframes stated below

Customers are deemed to have inspected the goods or accepted their condition prior to purchase.

The Customer acknowledges that used machinery may show signs of wear and agrees that condition, performance and suitability have been taken into account prior to purchase.

New Equipment

• New equipment is covered by the manufacturer’s warranty
• Any faults or issues should be reported to us and we will assist with the claims process

Damaged, Missing or Incorrect Goods

Any discrepancies, damage or shortages must be reported in writing within:

• 14 days of delivery (UK)
• 7 days of delivery (export orders)

All claims must include supporting evidence (including photographs), and original packaging must be retained for inspection.

Failure to notify within these timeframes will be deemed full acceptance of the goods as supplied.

Returns

• Returns are not accepted without prior written authorisation
• Approved returns may be subject to handling and restocking charges (typically up to 30%)
• Delivery and return transport costs are non-refundable

Important

Binding Store Ltd operates primarily on a business-to-business basis. Where goods are supplied to consumers, statutory rights will apply in accordance with the
Consumer Rights Act 2015